Return & Exchange
At The Saras Store, we take pride in creating quality garments and want you to be satisfied with your purchase. Please review our Return & Exchange Policy before placing an order.
Exchange Eligibility
We offer exchanges for eligible products if:
The product received is damaged during transit.
The wrong product was delivered.
The size received is different from the size ordered.
Exchange requests must be raised within 48 hours of delivery.
Customers may be asked to provide photographs or videos of the product and packaging for verification.
Size Exchanges
If the required size is available in stock, we will facilitate a size exchange.
Customers are encouraged to review the Size Guide carefully before placing an order.
In certain cases, shipping charges for size exchanges may be applicable and will be communicated before processing the exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products purchased during clearance sales or special promotions.
Products showing signs of use, washing, alteration, or damage caused after delivery.
Products returned without original tags and packaging.
Return Policy
As we operate on a made-to-order and limited-inventory model, we do not offer returns for change of mind, color preference, or personal preference after delivery.
Returns are accepted only in cases of:
Damaged product received.
Incorrect product received.
Refunds
If a return is approved due to damage or an incorrect item being delivered and a replacement is unavailable, a refund may be issued.
Approved refunds are typically processed within 5–7 business days.
Exchange Process
To request an exchange, contact us through:
WhatsApp / Call: +91 9406948520
Email: thesaras.in@gmail.com
Please provide:
Order details
Product name
Reason for exchange
Supporting photographs (if applicable)
Shipping Charges
All product prices displayed on our website include standard shipping charges for the original order.
For approved exchanges, any additional shipping charges, if applicable, will be communicated before processing.
Contact Us
For any questions regarding returns or exchanges, please contact us:
WhatsApp / Call: +91 9406948520
Email: thesaras.in@gmail.com