Return and Exchange Policy

At The Saras Store, each product is handmade and crafted to order with great care. Our aim is to ensure you’re fully satisfied with every purchase. If there’s any issue with your order, we’re here to help.

Returns & Exchanges Are Accepted Only If

  • The product is damaged or has a manufacturing defect
  • The product sent is incorrect
  • The product has a sizing issue

How to Initiate a Return or Exchange

Please contact us within 48 hours of receiving the product at thesaras.in@gmail.com and include:

  • Your Order number
  • A clear image of the issue

Conditions for Return or Exchange

  • Unworn, unwashed, and in original condition
  • All tags and labels attached
  • Returned in original packaging

Exchanges for Size Issues

If you face a sizing issue, we will exchange the product for another size subject to fabric availability. Exchange requests must be raised within 48 hours of delivery.

Items Not Eligible for Return or Exchange

  • Products purchased during sales or discounts
  • Custom-made orders
  • Products after the specified return or exchange timeframe

Cancellation Policy

Cancellations must be requested within 24 hours of placing the order. Once production has begun, cancellations cannot be accepted.

Reverse Pickup

If reverse pickup is not available in your location, please send the product to:

S-2, Regal Civic Center,
Awadhpuri, Bhopal,
Madhya Pradesh – 462022

Need Help?

Your satisfaction is very important to us. For any questions or support, contact us at thesaras.in@gmail.com. We’re here to make sure you have a smooth shopping experience.